In short
- The Free plan has no time limit and needs no payment details, so you can try Stampa before you pay. We do not offer free trials of paid plans.
- You can cancel at any time. Your plan stays active until the end of the period you paid for, and you are not charged again.
- Plan changes are prorated both ways. When you move to a lower plan, the unused amount becomes credit, and we refund that credit if you ask.
- We never charge you without your consent. The only charges are renewals of a subscription you started and plan changes you confirmed.
- If you were charged by mistake, charged twice, or could not use a paid plan because of a problem on our side, we refund you.
- Refunds are paid by Paddle to the payment method you used.
Who you pay
Our order process is conducted by our online reseller Paddle.com. Paddle is the merchant of record for all our orders: it takes the payment, issues the invoice and processes refunds. Paddle’s buyer terms and refund policy also apply to your purchase.
You can find your receipts and manage a Paddle purchase at paddle.net.
Cancelling
Anyone who manages billing for a business can cancel from the billing page in Stampa. Cancelling stops the next renewal. The plan stays active until the end of the current billing period. After that, the business moves to the Free plan: staff can keep scanning customer visits and the business’s cards and its customers’ stamps are kept, but the paid plan’s higher limits and extra features stop applying. You can resume the subscription before that date if you change your mind.
Cancelling does not by itself refund the current period. Periods that have already started are not refunded pro rata, except in the cases below.
Add-ons, if your plan has any, end together with the plan and are not charged after it. If the business then has more locations or loyalty cards than the Free plan allows, nothing is deleted: the owner chooses what stays open, and anything archived keeps its customers and stamps and can be reopened later, as our Terms of Service explain.
When we refund
- First payment. If you are not satisfied with your first paid plan, ask within 14 days of that first payment and we will refund it in full.
- Unused credit after moving to a lower plan. Ask, and we refund the credit still left on your subscription instead of keeping it for later renewals.
- Billing mistakes: a duplicate charge, a charge after you cancelled, or a charge for the wrong plan.
- Service problems on our side that stopped you from using the features of your paid plan for a significant part of the period.
- Where we close a paid business without cause, we refund the unused part of the current period.
- Any other case where consumer law in your country gives you a right to a refund.
Changes between plans are prorated both ways. Moving up, including from monthly to yearly billing, charges only the difference for the rest of the period, and only after you confirm the price. Moving down, including from yearly to monthly billing, turns the unused amount into credit for later renewals, which we refund on request as described above.
When we usually do not refund
- Renewals that were not cancelled before the renewal date, beyond the cases above.
- Partly used periods after you cancel.
- Accounts closed for serious or repeated breaches of our Terms of Service.
If something is not covered here but feels unfair, write to us anyway. We look at every request individually.
How to ask for a refund
Email hello@stampa.ge from the email address on your Stampa account, with the business name and the date and amount of the charge. We answer within 5 working days.
Once a refund is approved, Paddle returns it to the original payment method. Banks usually take 5 to 10 working days to show it. Refunds are made in the currency you paid, and Paddle refunds the tax included in the charge as well.
Customer rewards
Stamps and rewards collected in a business’s loyalty programme are free for customers and have no cash value, so there is nothing to refund. Questions about a reward go to the business that offers it, as explained in our Terms of Service.