Stampa

Terms of Service

These terms are the agreement between you and Stampa when you collect stamps, create an account or run a loyalty card for your business. We have tried to keep them short and plain. Please read them together with our Privacy Policy and Refund Policy.

About these terms

Stampa (stampa.ge) is provided by Stampa, Georgia (“Stampa”, “we”, “us”).

By using Stampa you agree to these terms, to our Privacy Policy and, if you buy a paid plan, to our Refund Policy. If you use Stampa on behalf of a business, you confirm that you may bind that business to these terms.

The service

Stampa lets businesses run digital stamp cards and lets their customers collect stamps and rewards by scanning a QR code. Customers can use a guest wallet on one device or create a free account to keep their cards across devices.

We keep improving Stampa, so features may change. If we remove something that a paid plan specifically includes, we will tell affected businesses in advance.

Guest wallets and accounts

  • A guest wallet lives on the device and browser where you started it. If you clear site data, lose the device or stop using it for a long time, the wallet and its stamps can be lost for good unless you saved it with an email address or moved it into an account.
  • To create an account you must give a working email address that belongs to you. You sign in with one-time codes, so keep access to that email secure. You are responsible for activity on your account.
  • You must be at least 16 years old to create an account.
  • Tell us promptly at the contact address below if you think someone else has access to your account.

Stamps and rewards

  • Each loyalty programme is run by the business that offers it. That business sets the rules: how stamps are earned, what the rewards are, when they expire and when the programme ends. Stampa is not a party to the offer and does not provide the rewards.
  • Stamps and rewards have no cash value, cannot be sold or exchanged for money, and can be transferred only where the app lets you.
  • A business may approve or decline a visit, correct a mistaken stamp, change its programme or close it. If a business leaves Stampa or closes its programme, its stamps and rewards may stop being available.
  • Trying to collect stamps you did not earn, for example by sharing or copying codes, creating throwaway wallets or automating scans, is not allowed. Businesses and Stampa may remove stamps obtained this way.

Running a programme as a business

If you run a business on Stampa, you agree that:

  • the information about your business is accurate and you have the right to use its name, logo and any images and fonts you upload;
  • you honour the rewards you advertise, and you are responsible for your programme’s rules, for any legal requirements that apply to your offer, and for answering your customers’ questions about it;
  • you choose and supervise the staff you invite, and you are responsible for the visits they approve and the roles you give them;
  • for your relationship with your customers you are an independent controller of their personal data, and you use the visit history Stampa shows you only to run your programme and in line with data protection law;
  • you will not use Stampa to send spam or to collect customer data for purposes your customers have not been told about.

You keep ownership of the content you upload. You give Stampa a licence to host, copy, adapt and display it only as needed to run and show your programme, for as long as it stays on Stampa.

Plans, billing and cancellation

  • Every business can use Stampa on the Free plan for as long as it likes, without giving payment details. The Free plan has limits, for example on the number of customers, locations, loyalty cards and staff members.
  • Essential, Pro and Growth are paid plans with higher limits and more features. Each plan’s limits and features are as described on the billing page at the time you subscribe. We do not offer free trials of paid plans.
  • Paid plans are sold by Paddle.com, our online reseller and merchant of record. Paddle handles payment, sales tax and invoices, and your purchase is also subject to Paddle’s buyer terms.
  • Subscriptions are billed in advance for each billing period and renew automatically until cancelled. Prices are shown before you pay and may include tax depending on where you are.
  • Plan changes are prorated both ways. When you move to a higher plan, or from monthly to yearly billing, the change applies straight away and you are charged the prorated difference for the rest of the current period. When you move to a lower plan, or from yearly to monthly billing, the unused part of what you paid becomes credit that Paddle uses for your next renewals. If you would rather have that unused credit back, ask us and we will refund it, as our Refund Policy explains.
  • We never charge you without your consent. The only charges are the renewals of a subscription you started and the plan changes you confirmed after seeing their price. We do not add charges on our own, and a plan change whose payment fails is not made.
  • If we offer add-ons for a paid plan, such as extra locations, they are part of your subscription: they are billed and prorated together with it, and they end when the plan ends, including when the business moves to the Free plan.
  • You can cancel at any time from the billing page. Your plan stays active until the end of the period you have paid for, and we do not charge you again.
  • If a renewal payment fails, Paddle will retry it. When a paid plan ends without a new payment, for example after you cancel or when a renewal still fails, the business moves to the Free plan. Staff can keep scanning customer visits, and the business’s cards, staff, settings and its customers’ stamps and history are kept. If the business then has more than the Free plan allows, the next section explains what happens.
  • We may change prices for future periods. We will tell you at least 30 days before a new price applies to your subscription, and you can cancel before it does.

Refunds are handled as described in our Refund Policy.

Going over your plan’s limits

A business can end up with more than its plan allows, for example after moving to a lower plan or when a paid plan ends. That is allowed: nothing stops working and nothing is deleted.

  • Everything the business already has keeps working. Only adding more is held back: new loyalty cards, locations and staff invitations, and on the Free plan, new customers.
  • If the business has more locations or loyalty cards than its plan allows, the owner can choose on the billing page which ones stay open. There are 30 days to choose, counted from when we first see that the business is over its limit. We email the owner when that period starts and again 7 days before it ends.
  • If no choice is made by then, we archive the extra locations and loyalty cards that were used least in the previous 30 days.
  • Archiving is not deleting. Archived locations and loyalty cards, their customers and their stamps are all kept, and the business can reopen them whenever its plan has room again.
  • An archived loyalty card collects no new stamps and takes no new customers, but customers can still redeem the rewards they have already earned on it.

Acceptable use

Do not use Stampa to break the law, infringe anyone’s rights, mislead customers, upload malicious code or unlawful content, probe or overload our systems, get around rate limits or security controls, scrape the service, or resell it without our written permission.

We may remove content or limit access that breaks these rules.

Our content

Stampa’s software, design, card templates and brand belong to us or our licensors. You may use them only to use the service. Card templates we provide stay ours, even when you customise them for your programme.

Availability and changes

We work to keep Stampa available and your data safe, but the service is provided as it is and may sometimes be interrupted for maintenance, updates or reasons outside our control. We do not promise that it will be uninterrupted or error-free.

Suspension and termination

You can stop using Stampa at any time. To delete your account or a guest wallet, contact us at hello@stampa.ge.

We may suspend or close an account or a business that seriously or repeatedly breaks these terms, puts other users at risk, or where the law requires it. Where it is reasonable, we will warn you first and explain why. If we close a paid business without cause, we will refund the unused part of the current period.

Liability

Nothing in these terms limits rights you have as a consumer that cannot be limited by law, or our liability for fraud, intentional misconduct or gross negligence.

Otherwise, Stampa is not liable for indirect or consequential losses, lost profits or lost data, or for a business’s decision to change, refuse or end a reward. For businesses, our total liability for any claim in a twelve-month period is limited to the amount the business paid us in that period.

A business is responsible for claims brought against Stampa that arise from its programme, its rewards or the content it uploads.

Changes to these terms

We may update these terms. We will update the date at the top of the page, and for material changes we will notify you by email or in the app at least 14 days before they take effect. If you keep using Stampa after that, the new terms apply. If you do not agree, you can stop using the service and cancel any paid plan.

Governing law and contact

These terms are governed by the laws of Georgia. Disputes go to the courts of Georgia, without taking away any right you have as a consumer to bring a claim where you live.

Questions about these terms: hello@stampa.ge.